Shipping policy

Shipping Policy

Thank you for shopping with Prima! We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During busy periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 5–12 business days
Europe: 7–15 business days
Australia & New Zealand: 7–18 business days
Other International Locations: 10–25 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Free shipping may be offered on eligible orders during promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (when available) so you can monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. Prima is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by customers.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery time, please contact us. We will work with the shipping carrier to help locate your order and provide updates whenever possible.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 7 days of delivery. Include your order number and clear photos of the package and items so we can resolve the issue promptly.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.